Terms & conditions

Repair terms

Estimates and approval

A quotation is an estimate based on what we can see at inspection. The final price may differ once parts are removed and the fault is confirmed.

We carry out additional work only after you approve it, by signature, message or phone call recorded by our staff. If you do not approve it, we finish only the agreed work.

Diagnosis and inspection

A diagnosis or inspection fee of [BHD X.XXX] applies. It is waived if you go ahead with the repair at Tawashco.

Parts you supply

We may fit parts you bring at your request. They carry no warranty from us, and we are not responsible for their quality, fit or failure, or for labour to remove or refit them.

Old parts

Replaced parts are returned to you if you ask before the work starts. Otherwise we dispose of them, except parts that must be returned to a supplier under an exchange or warranty.

Collecting your vehicle

Please collect your vehicle within [X] days of our notice that it is ready. After that, a storage fee of [BHD X.XXX] per day applies.

Personal belongings

Please remove valuables and personal items. We are not liable for items left in the vehicle.

Road tests

Our staff may drive your vehicle on public roads to diagnose a fault or check a repair.

Old or worn components

Older vehicles may have worn, corroded or seized components (bolts, hoses, seals, wiring, plastic clips) that can break during normal work. We will tell you if this happens. Replacing them is charged separately, and we are not liable for failures caused by their existing condition.

Law

These terms are governed by the laws of the Kingdom of Bahrain. Nothing in them affects your rights as a consumer under Bahraini law.

Payment terms

When payment is due

Payment is due in full when you collect the vehicle or the parts. The vehicle is released only after full payment.

Deposits

Parts that we order specially for you need a deposit of [X]% of their price. Once the part is ordered, the deposit is not refundable.

How to pay

We accept cash, card (on our card terminal), BenefitPay and bank transfer. A bank transfer counts as paid when it reaches our account.

Prices and VAT

Prices are in Bahraini dinars (BHD). Tawashco is not currently registered for VAT, so no VAT is charged. If we register, prices will show whether they include or exclude VAT, and VAT will be shown on the invoice.

Returns of parts

New parts may be returned within [N] days in their original condition and packaging, with the receipt.

• Electrical and electronic parts cannot be returned once fitted or unpacked.
• Special-order parts cannot be returned.
• Used parts are sold as graded (A, B or C) and as seen.

Refunds are made by the original payment method, or as a credit note.

Warranty policy

Labour

Our workmanship is guaranteed for [X] days or [X] km, whichever comes first, from the invoice date. If a fault comes back because of our work, we fix it free of charge.

New parts

New parts carry the manufacturer's or supplier's warranty. We handle the claim for you; labour to replace a part under warranty is covered within our labour warranty period.

Used parts

Used parts are graded by condition:

• Grade A: [X] days warranty
• Grade B: [X] days warranty
• Grade C: no warranty, sold as seen

A used-part warranty covers replacing the part only, not labour, unless we fitted it.

What the warranty does not cover

• Parts supplied by the customer
• Normal wear and tear, and consumables (oil, filters, brake pads, bulbs, fuses)
• Damage from accidents, misuse, racing, overloading, flooding or lack of maintenance
• Work or repairs done by anyone else on the same part after us
• Faults we told you about and you chose not to repair
• Electrical damage from aftermarket accessories

Making a claim

Bring the vehicle and your invoice to Tawashco before anyone else works on it. Keep the invoice: it is your proof of warranty.